The following Terms of Transaction and General Regulations govern all matters related to online ticket purchases and participation in the program at LOALOA Show via the website loaloashow.com. Before proceeding to purchase tickets online and joining the evening event, please carefully read the following terms.
1. Transaction Parties
For online ticket sales on loaloashow.com, the transaction is legally established between the following parties:
- Seller: LOALOA Culture and Dining Joint Stock Company (LOALOA C&D JSC), located at 98/301 Nguyen Hue, Sai Gon Ward, Ho Chi Minh City, Vietnam. Phone: 0333331194. LOALOA C&D JSC is the entity that provides and sells tickets for the premium art and culinary performance through the loaloashow.com website.
- Buyer: The customer, which may be an individual or an organization, who conducts a ticket purchase transaction on the loaloashow.com website.
2. Rights and Obligations of the Parties
To ensure transparency, rights and responsibilities in the transaction process, the parties using the services on loaloashow.com have the following rights and obligations:
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LOALOA Show Rights:
- Issue, amend and publish the Terms and Conditions of transaction, Privacy Policy, rules on ticket booking, payment, refund and other policies applicable on the website.
- Set ticket prices, promotional programs, applicable conditions and related policies in accordance with the law.
- Collect the full payment for the ticket price and any applicable fees that were publicly disclosed before the customer confirmed the transaction.
- Refuse or cancel a transaction in the event of suspected fraud, invalid payment, violation of the Terms and Conditions of transaction or if required by competent state authorities.
- Temporarily suspend or limit service provision for system maintenance, technical issues, or force majeure and notify customers when appropriate.
- Take necessary measures to ensure system security, protect personal data, and prevent illegal acts on the website.
- LOALOA Show Obligations:
- Provide full information about the performance, ticket prices, payment methods, refund/exchange policies (if any), transaction conditions and other necessary information before the customer books a ticket.
- Provide the online ticket booking service, issue electronic tickets (E-tickets) and related information as announced.
- Ensure the website operates safely and stably and apply appropriate technical and management measures to protect customers’ personal information and transaction data.
- Receive, process and resolve customer requests, feedback and complaints in accordance with the Terms and Conditions of transaction.
- Fulfill accounting, tax, invoicing and other obligations in accordance with legal regulations.
- Cooperate with competent state authorities in providing information and handling violations of the law as required.
- Customer Rights:
- Be provided with complete and accurate information about the performance, ticket prices, payment methods, transaction policies and related conditions before booking.
- Choose the ticket category, ticket quantity, payment method and any additional services (if any) according to their needs.
- Have personal information protected under the law and LOALOA Show’s Privacy Policy.
- Receive support, submit requests, feedback, or complaints and have them resolved as stipulated in the Terms and Conditions of transaction.
- Customer Responsibilities:
- Provide full and accurate information when booking tickets and be responsible for the correctness of the information provided.
- Pay in full and on time according to the ticket price and any fees (if any) before the transaction is confirmed.
- Carefully check ticket information and transaction details and proactively contact LOALOA Show if any errors or issues arise.
- Comply with the Terms and Conditions of transaction, Privacy Policy, program participation rules and relevant laws.
- Not engage in fraudulent activities, obstruct the operation of the website, or use the website for illegal purposes.
3. Ticket Pricing Policy
- The ticket prices listed on loaloashow.com include Value Added Tax (VAT) as prescribed by current law.
- Ticket prices may be updated from time to time depending on LOALOA Show’s promotion policies, but they will be fixed at the time the customer completes the transaction.
- Customers must carefully verify the show date, ticket category, number of tickets, and total payment amount before finalizing the transaction.
4. LOALOA Show Online Ticket Purchase Process
The online ticket purchase process on loaloashow.com is carried out in the following steps:
Step 1: Select Ticket Details
Customers access loaloashow.com and select the following booking details:
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- Date and performance: Select the preferred performance date and time slot.
- Ticket category and seat: Select the ticket category and seating position shown on the seating map.
- Number of tickets: Specify the number of tickets required.
- Promotional code, if applicable: Enter a discount code or voucher to apply the relevant deduction to the total payment amount.
- Any other information required by the system.
Step 2: Provide Customer Information
Customers must complete all mandatory personal information fields in the booking form on the website.
Please note: The information provided must be accurate, particularly the email address and telephone number, so that the customer can receive the booking confirmation and electronic ticket code.
Step 3: Make Payment
Customers make payment through the payment gateways or payment methods integrated into loaloashow.com. Before completing the transaction, customers should carefully read and agree to the Ticket Exchange, Return and Refund Policy to protect their rights and interests. A transaction is considered successfully paid once the system has recorded the customer’s full payment.
Step 4: Receive Booking Confirmation
Immediately after successful payment, LOALOA Show’s system will automatically send the customer the following confirmation details:
- Booking confirmation;
- Electronic ticket, also referred to as an E-ticket;
- QR Code for check-in.
Ticket information is expected to be sent to the email address or telephone number provided by the customer within approximately 05 to 15 minutes. Customers should check their inbox, text messages, spam folder and promotions folder if they have not received the ticket information.
Step 5: Check In for the Programme
Upon arrival at LOALOA Show, customers must present the QR Code at the check-in counter. The QR Code will be used to verify the ticket and exchange it for an admission ticket or wristband in accordance with the instructions provided by programme staff.
5. Regulations for Attending the LOALOA Show
To ensure your culinary and artistic experience is as complete as possible, LOALOA Show kindly asks customers to note the following regulations:
- Please arrive 30 to 60 minutes before the performance to complete check-in procedures, receive the entry pass and settle into your seat before the evening event begins.
- The program is suitable for audiences 7 years of age and older. Children aged 7 and above are subject to adult ticket pricing and must be accompanied by a guardian during the performance.
- Please do not bring outside food or drinks into the venue.
- Please turn off the camera flash when taking photos and do not live stream the event, in order to help us preserve the full viewing experience for the artists and other audience members.
- As the program is held within the grounds of the Independence Palace (a Special National Relic), customers are requested to comply with the general security regulations, protect the scenery and not enter any prohibited or restricted areas of the Palace.
LOALOA Show sincerely thanks you for your interest and support. Your presence is the perfect complement that elevates our evening of art and cuisine.
If you have any questions, concerns or require technical support during the ticket booking and payment process, please feel free to contact us directly through the following channels:
Hotline: 0989.239.118 - 0989.935.118
Zalo: 0989.239.118
Email: info@loaloashow.com
Location: Independence Palace, 108 Nguyen Du Street, Ben Thanh Ward, Ho Chi Minh City
