This Personal Information Privacy Policy governs the collection, use, storage, and protection of customers’ information when they book tickets, use services, or contact LOALOA Show through the website loaloashow.com.
LOALOA Show respects customers’ privacy and is committed to using personal information only for the stated purposes and to the extent necessary to process transactions, provide services, and fulfil related obligations.
1. Entity Collecting and Managing Information
Loa Loa Culture And Dining Joint Stock Company (LOALOA Show) is the entity directly responsible for collecting, managing, storing, and processing customers’ personal information when they use our services. The Company carries out all activities relating to personal data in strict compliance with applicable laws, particularly Decree No. 13/2023/ND-CP on Personal Data Protection. The Company also applies appropriate measures to ensure that customers’ information is kept secure and used only for the purposes stated in this Policy.
2. Personal Information We Collect
When customers book tickets, request assistance, or use related services at LOALOA Show, we may collect the following information:
- Full name;
- Email address;
- Telephone number;
- Information required for invoice issuance, where requested by the customer;
- Notes regarding special service requirements.
Special service requirements may include information relating to food allergies, costume requests, or other details necessary for LOALOA Show to prepare for and assist the customer during the programme. LOALOA Show collects only the information necessary to process transactions and provide the services requested by the customer.
3. Purposes for Using Personal Information
Customers’ personal information is collected and used for the following purposes:
3.1. Order Processing
LOALOA Show uses customer information to receive, verify, and process ticket-booking transactions, including checking the information provided, confirming payment, and issuing tickets in accordance with the customer’s request. The information may also be used to contact the customer where clarification is required or to resolve issues arising from the order.
3.2. Issuance of Electronic Tickets
Customers’ full names, email addresses, and telephone numbers are used to send booking confirmations, electronic tickets (E-tickets), QR Codes for check-in, and other necessary transaction-related information, including payment status, programme attendance instructions, and important notices.
3.3. Performance Schedule Notifications
LOALOA Show may use customers’ contact information to send notifications relating to the booked performance, including schedule updates or changes that directly affect attendance.
3.4. Check-in Assistance
Booking information is used to verify and confirm customers’ eligibility to attend the programme. It also enables check-in staff to complete admission procedures, direct customers to the performance area, and handle ticket-related issues that may arise during attendance at LOALOA Show.
3.5. Preparation of Special Services
Notes provided by customers, such as information about food allergies or costume requests, are used by LOALOA Show to prepare and provide suitable services to the extent reasonably possible.
3.6. Receipt and Resolution of Complaints
We use customer information to verify transactions, receive feedback, assist with incident resolution, and address complaints relating to LOALOA Show tickets or services.
3.7. Compliance with Tax and Invoicing Obligations
Invoice information provided by customers is used by LOALOA Show to prepare and issue invoices in accordance with the requested details. Such information is also used to fulfil accounting and tax obligations under applicable laws, including the retention of records and submission of reports to competent authorities where required.
4. Scope of Storage and Disclosure
Customers’ personal information is stored within the internal data systems managed by Loa Loa Culture and Dining Joint Stock Company. We apply appropriate controls to protect the data and prevent access, use, or disclosure that is inconsistent with the purposes stated in this Policy.
LOALOA Show does not use customers’ personal information for third-party commercial purposes in any form. Information will only be disclosed upon receipt of a valid written request from a competent state authority, and the scope of disclosure will be limited to the specific requirements of that authority.
5. Information Retention Period
Customers’ personal information is stored securely until one of the following circumstances occurs:
- The customer requests the deletion of their personal information;
- Retention is no longer necessary for transaction processing or service provision;
- The applicable accounting and tax retention period has expired.
Information relating to invoices, accounting records, or financial transactions may continue to be retained for the period required under applicable accounting and tax regulations, even where the customer has requested the deletion of other information that is no longer necessary.
6. Customer Rights and Request Handling
Customers have the right to request that LOALOA Show review, update, correct, delete, restrict the processing of, or withdraw consent for the processing of their personal information, to the extent permitted by law.
Requests may be submitted through:
- Email: info@loaloashow.com;
- Hotline: 0989 239 118.
When submitting a request, customers should provide the necessary information, such as their full name, the email address or telephone number previously used, order details (if any), and the substance of the request or complaint, so that we can verify and process it.
Loa Loa Culture And Dining Joint Stock Company is committed to receiving and processing customers’ personal information in accordance with the purposes and scope stated in this Privacy Policy.
For any questions, requests, or complaints relating to LOALOA Show’s Personal Information Privacy Policy, please contact us:
- Hotline: 0989 239 118 - 0989 935 118
- Zalo: 0989 239 118
- Email: info@loaloashow.com
- Location: Independence Palace grounds, 108 Nguyen Du Street, Ben Thanh Ward, Ho Chi Minh City, Vietnam
