LOALOA Show’s Personal Information Privacy Policy governs the collection, use, storage and protection of customers’ information when they book tickets, use services or contact LOALOA Show through the website loaloashow.com. LOALOA Show respects customers’ privacy and is committed to using personal information for the stated purposes and only to the extent necessary to provide services and fulfil related obligations.
By providing personal information or using the website loaloashow.com, customers are deemed to have read, understood and agreed to the provisions of this Personal Information Privacy Policy. Customers who do not agree with any provision of this Policy may stop providing personal information and discontinue the use of services that require the collection of personal data.
LOALOA Show reserves the right to update this Privacy Policy when necessary. Any changes will be published on the website and will take effect from the date of publication. Customers are encouraged to check the website regularly for the latest updates.
1. Entity Collecting, Accessing and Managing Personal Information
LOA LOA CULTURE AND DINING JOINT STOCK COMPANY (LOALOA Show)
Hotline: 0989.239.118 - 0989.935.118
Email: info@loaloashow.com
Registered Office: 98/301 Nguyen Hue Street, Saigon Ward, Ho Chi Minh City
LOALOA Show directly collects, manages, stores and processes customers’ personal information when they use its services. The Company carries out activities relating to personal data in strict compliance with applicable laws and regulations, particularly Decree No. 248/2026/ND-CP on personal data protection. The Company also applies the necessary measures to ensure that customers’ information is kept confidential and used only for the disclosed purposes.
2. Scope of Information Collection
When customers book tickets, request assistance or use related services at LOALOA Show, the following information may be collected:
- Full name;
- Email address;
- Telephone number;
- Information required for invoice issuance, where requested by the customer;
- Notes regarding special service requirements.
Information relating to special service requirements may include notes concerning food allergies, costume requirements or other necessary matters that enable LOALOA Show to prepare for and assist customers during their attendance at the programme. LOALOA Show collects only the information necessary to process transactions and provide services as requested by customers.
3. Purposes and Scope of Personal Information Use
LOALOA Show collects and uses customers’ personal information to facilitate service provision, safeguard customers’ rights and interests, and fulfil its legal obligations. Specifically, personal information is used for the following purposes:
- Order processing: Receiving, verifying and processing order information; confirming payments; issuing tickets and contacting customers when assistance or clarification regarding transaction information is required.
- Electronic ticket issuance: Sending confirmation emails, electronic tickets, check-in QR codes, attendance instructions and other transaction-related notifications.
- Programme notifications: Providing information about performance schedules, changes to performance times or venues and other important notices that may affect customers’ attendance.
- Check-in assistance: Checking and verifying booking information, confirming admission eligibility and assisting with issues arising at the event.
- Provision of requested services: Using information or notes provided by customers, where applicable, such as information about food allergies or special requirements, to prepare services to the extent that such requirements can be accommodated.
- Receipt and resolution of complaints: Verifying transactions, assisting with incident resolution, responding to customers and resolving complaints relating to tickets or services.
- Fulfilment of legal obligations: Preparing and issuing invoices upon request; fulfilling accounting, tax and record-retention obligations and providing information to competent state authorities as required by law.
Customers’ personal information may be used by LOALOA Culture and Dining Joint Stock Company, its internal departments and supporting service providers, where applicable, only to the extent necessary to fulfil the purposes stated above. LOALOA Show does not use, share or disclose personal information to third parties for commercial purposes without the customer’s consent, except where otherwise required by law or requested by a competent state authority.
4. Information Security Measures
Customers’ personal information is stored on internal data systems managed by LOALOA Culture and Dining Joint Stock Company. LOALOA Show applies appropriate security measures to protect personal information, including:
- Storing information on internal data systems and applying technical and administrative measures to protect the data;
- Controlling access rights and permitting only authorised individuals or departments to access information to the extent necessary for the performance of their duties;
- Preventing unauthorised access to, use, alteration, or disclosure of personal information;
- Refraining from using customers’ personal information for any form of commercial activity involving third parties;
- Where supporting service providers are engaged, requiring such providers to comply with information-security requirements and to process data only within the scope of their authorisation;
- Providing personal information to competent state authorities only upon receipt of a valid written request and only to the extent permitted or required by law.
5. Information Retention Period
Customers’ personal information is securely retained until one of the following circumstances occurs:
- The customer submits a request for the deletion of their personal information;
- Retention is no longer necessary for transaction processing or service provision;
- The applicable retention period prescribed by accounting and tax regulations has expired.
Information relating to invoices, supporting documents or financial transactions may continue to be retained for the mandatory period prescribed by accounting and tax regulations, even where a customer has requested the deletion of other information that is no longer necessary.
6. Process for Accessing and Correcting Personal Data
After a transaction has been completed, all personal information and ticket-booking information, including the booking confirmation, electronic ticket and related notifications, will be sent to the email address and Zalo account associated with the telephone number provided by the customer.
Customers who wish to review, update or request corrections to their personal information may contact LOALOA Show through its official communication channels before the programme takes place. Upon receiving a request, LOALOA Show will verify the customer’s information or transaction details, where necessary, to ensure the accuracy and security of the data. Once verification has been completed, the request will be reviewed and processed within a reasonable period and the outcome will be communicated to the customer through their registered email address or telephone number.
7. Methods and Procedures for Receiving and Resolving Data-Subject Requests
Customers have the right to request access to, review, update or correct their personal information; withdraw their consent; restrict the processing of their personal information; request its deletion or destruction and exercise other rights provided by law.
Requests may be submitted through the following channels:
Email: info@loaloashow.com
Hotline: 0989.239.118
When submitting a request, customers must provide the necessary information, such as their full name, the email address or telephone number previously used, order information where applicable and details of the request or complaint. This information enables LOALOA Show to verify the customer’s identity and process the request.
Upon receiving a request, LOALOA Show will check and verify the customer’s information or transaction details to ensure that the request is made by the relevant data subject and that personal information remains protected. Where the request is valid, LOALOA Show will review and process it within an appropriate period in accordance with applicable law and notify the customer of the outcome through their registered email address or telephone number. Where a request cannot be fulfilled, LOALOA Show will respond and clearly state the reasons in accordance with applicable law.
LOALOA Culture and Dining Joint Stock Company is committed to receiving and processing customers’ personal information in accordance with the purposes and scope disclosed in this Privacy Policy.
For any questions, requests or complaints relating to LOALOA Show’s Personal Information Privacy Policy, customers may contact:
Hotline: 0989.239.118 - 0989.935.118
Zalo: 0989.239.118
Email: info@loaloashow.com
Location: Independence Palace, 108 Nguyen Du Street, Ben Thanh Ward, Ho Chi Minh City
