The ticket delivery and service provision policy defines the principles, forms and processes related to the issuance and transfer of electronic tickets, as well as the reception and utilization of services by customers after completing their ticket purchase transaction for the program.
This policy is established to ensure transparency and consistency in the service delivery process, assisting customers in receiving their tickets quickly and conveniently and completing the check-in procedures at the event venue effectively.
1. Payment Policy
To provide convenience and flexibility during the ticket booking process, LOALOA Show offers customers multiple suitable payment options. Customers can choose one of the following methods:
- ATM card or bank account: Customers use a domestic ATM card or bank account to complete the transaction through the online payment gateway integrated on the loaloashow.com website.
- Visa/Mastercard: Customers may use an international payment card (Visa or Mastercard) to finalize the ticket purchase according to the instructions on the system.
- QR code/VNPay: Customers can scan a QR code or use a bank app or e-wallet that supports VNPay to transfer funds quickly and confirm the transaction.
Before finalizing the ticket booking, customers need to verify all related information such as the program, showtime, ticket quantity, total order value and the chosen payment method. Tickets are only confirmed once the system records a successful payment transaction.
2. Ticket Delivery Methods
LOALOA Show uses an electronic ticket delivery method, including E-tickets and QR codes, after the customer's payment has been successfully processed. Ticket information will be sent to customers via the following channels:
- Email: The email address provided by the customer when booking tickets.
- Zalo message: A Zalo message sent to the phone number registered by the customer.
The E-ticket or QR code serves as the basis for LOALOA Show to verify the booking information, confirm the transaction and admit customers at the event venue. Customers are responsible for providing accurate email addresses and phone numbers during the booking process to ensure they receive the ticket information.
LOALOA Show does not offer home delivery of paper tickets. All tickets are issued and sent to customers electronically.
3. E-Ticket Receiving Procedure
After the transaction is confirmed valid on the system, the E-ticket or QR code will be issued and sent to the email and Zalo account that the customer registered. After receiving the ticket, customers should:
- Check the information on the E-ticket.
- Save the E-ticket or QR code on their personal device.
- Keep the ticket code until completing the check-in procedures.
- Present the QR code at the reception desk before the show starts.
Customers should not publicly share their E-tickets or QR codes with others to minimize the risk of unauthorized use of the ticket code.
4. Event Admission and Service Use Procedure
To attend the program, customers should bring the QR code they received to the LOALOA Show event venue at:
Independence Palace, 108 Nguyen Du Street, Ben Thanh Ward, Ho Chi Minh City, Vietnam.
Customers need to arrive 30 to 60 minutes before the show starts to complete the check-in procedures, receive their access pass and settle into their seats as required. The process is as follows:
- Step 1: Arrival: Customers arrive at the LOALOA Show reception area at the event venue.
- Step 2: Presentation: Customers open the received E-ticket or QR code from email or Zalo and present it to the staff in charge. The QR code can be displayed directly on the customer's phone or personal electronic device.
- Step 3: Verification: LOALOA Show staff will scan the QR code and cross-check the information in the system to confirm the payment status, the booked showtime, ticket category, ticket quantity and the customer's eligibility to attend the program.
- Step 4: Admission: Once the information is confirmed as valid, the customer will be admitted to the show and guided to proceed with subsequent procedures at the venue.
In case the customer's personal device malfunctions (e.g., out of battery, broken screen, lost internet connection) and cannot display the QR code, the customer should provide their full name, phone number or the original email used when booking the tickets at the reception desk. The staff will assist with manual verification on the internal system.
Adhering to the regulations on ticket delivery and event procedures will help customers have a complete, convenient and seamless experience at LOALOA Show. We continuously strive to optimize our system and services to provide professionalism, efficiency and peace of mind for each customer throughout their experience.
If you need further assistance with tickets, program information, or any service-related issues, please contact LOALOA Show through the following channels:
- Hotline: 0989.239.118 - 0989.935.118
- Zalo: 0989.239.118
- Email: info@loaloashow.com
- Location: Independence Palace, 108 Nguyen Du Street, Ben Thanh Ward, Ho Chi Minh City
